Refund policy

Returns Policy

Your 14 day cooling off period (UK and EU)

Under the UK Consumer Contracts Regulations 2013 and the EU Consumer Rights Directive 2011/83/EU, you have 14 days from the day you receive your order to change your mind and cancel your purchase. If you cancel within this period, we will refund the full price you paid, including standard delivery, within 14 days of receiving the returned item back or proof of return.

The hygiene exemption — please read before you order

CROWN JEWEL is an intimate garment. Goods that are sealed for health and hygiene protection and unsealed after delivery are exempt from the 14 day cooling off right. This means:

  • While the tamper-evident hygiene seal is intact, you may return your item within the 14 day period for a refund or exchange.
  • Once the hygiene seal is broken (including trying the garment on), the item can no longer be returned or exchanged, due to a change of mind. This does not affect your statutory rights of the item is faulty , damaged or not as described.
  • This exemption applies under regulation 28(3)(a) of the UK Consumer Contracts Regulations 2013 and Article 16(e) of EU Directive 2011/83/EU.

You are informed of this condition before you complete your purchase (on the product page and in your cart) and it is confirmed in this policy.

Pre-orders

Crown Jewel™ is currently available for pre-order. You may request to cancel your pre-order before it has been dispatched and receive a refund to your original payment method. If there is a significant change to the expected dispatch date, we will provide an update as soon as reasonably possible. Your statutory cancellation and consumer rights are not affected.

How to return an unopened item

  1. Email tara@tanltd.co.uk within 14 days of delivery with your order number.
  2. Return the item in its original packaging with the tamper-evident hygiene seal intact and undamaged.
  3. Once received and checked, we refund to your original payment method within 5 to 7 business days.

 

Faulty items. This policy does not affect your statutory rights. If your item is faulty, damaged or not as described, please contact us at tara@tanltd.co.uk. The hygiene-seal restriction does not affect your statutory rights in relation to faulty, damaged or misdescribed goods.

Questions before you order? Sizing and care questions are welcome before you buy — email tara@tanltd.co.uk.

The Tanning Collective is operated by Tanning Accessories Nationwide Ltd, 86-90 Paul Street, London EC2A 4NE, United Kingdom.